Can i meet you first?

Yes, we will arrange to meet at your home for a free initial consultation with you and your pet(s), without obligation. We will explain our service, show you our insurance details and testimonials. Then if you’re happy to proceed, you will then complete all the necessary documentation and sign a service agreement. 


How do I pay?

Payment is weekly/monthly. We accept Bacs or cash payments. For regular dog walking payments, we ask you to set up a standing order - weekly in advance - to debit from your account. All services are required to be paid in full in advance.


Do you charge a cancellation fee?

Yes we do. If cancelling, minimum 48 hours’ notice is required, otherwise the missed service will be charged at the full normal rate. This policy is to compensate us for lost revenue from turning away other business to honour your booking.


What areas do you cover?

We provide pet services in Edinburgh and the surrounding areas.


Are you fully insured?

We hold public liability insurance (£5 million), along with key cover insurance. Policy Number: IS01675001. Evidence of our checks will be displayed in our portfolio which will be shown to you on our first consultation upon request.


Are you police checked?

We are fully police checked. Disclosure Number: 3000000000210004. Evidence of our checks will be displayed in our portfolio which will be shown to you on our first consultation upon request.


How often will you walk my dog?

We can walk your dog as often as you wish. We provide services during the whole year - however costs for all pet services delivered on Christmas Eve, Christmas Day, Boxing Day, Hogmanay, New Year’s Day, 2nd January and Easter Day double rates apply. Mornings before 9am and evenings after 6pm, attract an extra charge of £2 per visit or walk.


Do you allow dogs off the lead?

Yes, with your written consent and only in safe areas away from roads. We also need to be confident that they will return when called. If you are concerned about your dog’s ability to obey a recall we will keep them on a lead.


Will you walk my dog in all weathers?

We try to walk in all weathers, so you can be confident that your dog won’t miss its walk – rain, hail or shine (the only exception being extreme weather conditions which may present a risk to the safety of your dog). 


Does my pet need to be fully vaccinated and vet registered?

We require all vaccinations to be up to date (puppy home visits excepted). We will also acquire pet's details, vet’s registration and an emergency contact number in the unlikely event there’s a medical problem.


Are you able to administer my animal’s medication?

Yes, whether they are diabetic or arthiritic, we are more than happy to administer medicine to your pet orally - providing you show us where the medications are kept, the frequency and how it is to be administered. This also needs to be provided in writing, signed and dated.


Does my dog need to wear a collar and tag?
Yes, The Control of Dog’s Order 1992 requires that a dog wears a collar and tag, or disc showing the name and address of the owner.


How many dogs do you walk at a time?
We can walk a maximum of 4 dogs per person. This ensures they have our full attention and remain safe.

How will you transport my dog?
If we are going out for a walk, your dog will be safely transported in our car using one of our various sized dog seat belts or in a crate (depending on size and availability).

What kind of pets do you look after?

 We look after dogs and cats. 


Is my house and key safe?
The security of your home is of paramount importance. At our initial visit we will practise locking up your property with you. To give you peace of mind your keys are always kept locked in a key safe. 


What happens in the event of an emergency with my pet while I’m away?
In the unlikely event of an emergency we will inform you immediately. Or if we are unable to get in touch with you, we will then proceed to reach whomever you have allocated as an emergency contact. If your pet requires veterinary attention, we will transport it to your allocated vet or the nearest veterinary surgery, depending on the degree of urgency. We carry a first aid box with us on each dog walk or visit.